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Australia’s first digital script list has been vital in helping the rural New South Wales community of Forbes continue to provide potentially life-saving medication to dozens of patients cut off by flood waters throughout November and December.

Regional patients and patients with high medication needs have led take-up of the digital script list, called My Script List, which has today hit the milestone of one million scripts since its launch in April. In the eight months since launch, it has demonstrated its value in helping to avoid medication disruptions that would otherwise occur as a result of events such as floods, isolation due to COVID or travelling.

One of two pharmacies servicing the community and surrounding areas, Life Pharmacy is consistently one of the highest users of My Script List, nationally and in New South Wales. According to Jack Buckley, lead pharmacist, owner and manager, having a high number of patients registered with the digital script list was invaluable in allowing Life Pharmacy to get medications to patients who were isolated by floods.

“Many of our patients were cut off from town and isolated by the severe flooding in November. Without My Script List and electronic scripts, they would not have been able to access their medications. Instead, patients could use telehealth consults to obtain an electronic script, which we could immediately view and dispense via My Script List. We delivered patient medications to SES workers, who ferried medications to patients across flood waters."

“Being in a rural area, My Script List has really helped our patients and our pharmacy in finding new ways to prevent disruptions to medication supply. With My Script List, the patient and pharmacy both have immediate access to the electronic script, so there is no faxing, emailing or trying to find where it has gone.
This makes it really easy for patients and for us, whether dealing with periods such as Covid, the current floods, or when they are on holiday.”

According to Paul Naismith, pharmacist and CEO of Fred IT, the digital list was vital in supporting the community to be able to avert otherwise potentially life-threatening disruptions in medication.

“My Script List is the final and vital link that connects patients and health professionals electronically and in real-time nationally. Prior to the introduction of the first active script list in April, such a rapid community response involving GPs, pharmacies and SES workers to get medication to patients isolated by flood
waters would not have been possible. The ability to view a real-time digital list of a patient’s current scripts and repeats means that pharmacists and health professionals and community organisations are able to respond quickly and inventively in supporting communities with life-saving care.”

In addition to providing greater flexibility and speed of response, Life Pharmacy has also seen significant improvements in dispensing efficiency.

According to Jack Buckley,

“The big impact for our pharmacy is that it streamlines dispensary workflow and increases workflow efficiency by as much as 30%. Once we saw its efficiency, our motto was to try to sign up every patient who came in with an electronic script.”

This streamlining occurs as a result of the fact that My Script List consolidates all of a patient’s active prescriptions in one list, regardless of whether the patient uses tokens, paper prescriptions, or a combination. Pharmacies can see and dispense directly from the digital list.

Regionally based pharmacies represent 65% of the top 20 users of My Script List and higher usage in both Victoria and New South Wales. Across Australia, My Script List users have an average of 9.2 scripts each, suggesting that My Script List is helpful for patients with more complex health issues requiring multiple
medications.

My Script List is a Department of Health conformant Active Script List (ASL) created by Australia’s two prescription exchange services, eRx Script Exchange and MediSecure. It is available to all pharmacies across Australia with integrated dispensing software.

Pharmacists can assist patients to register for the free My Script List service, and request access to view and dispense from a patient’s list.

For further information:

Information and resources on electronic prescriptions for patients and healthcare providers are available on the Australian Digital Health Agency website.

Fred IT Group launched a new digital script list, called My Script List, last week to provide pharmacies with a complete list of all of a patient’s current prescriptions and repeats for the first time.

My Script List was launched in Tasmania on Thursday 22 April. It will be rolled out to the remaining states and territories by the end of May. The new digital list will make it significantly easier for pharmacists to help patients identify the correct electronic prescription, removing concerns about patients losing prescriptions, or having to locate the right prescription or digital token.

According to Joseph O’Malley, Pharmacist and owner of Westside Pharmacy in Ulverstone, Tasmania, and Director of Pharmaceutical Defence Limited:

“My Script List has provided us with better visibility of our patients’ current prescriptions. This helps us to reduce the pressure that patients experience, as they no longer need to worry about remembering their scripts or sorting through tokens on their phone. Instead, they simply come in and talk to us and let us manage their prescriptions. My Script List has also removed the need to keep scripts on file, so is much easier to manage than printing and filling paper prescriptions."

Electronic prescriptions were launched in Australia in May 2020 with a digital token method (the electronic prescription sent by the doctor to a patient’s email or phone) alongside the existing paper prescription. In the six months since launch:

My Script List is a Department of Health conformant Active Script List (ASL). It works alongside the token method and the original paper prescription. Whilst the token method generates a separate token for each prescription and repeat, My Script List combines the patient’s electronic prescriptions in one digital list.

According to pharmacist and CEO of the Fred IT Group, Paul Naismith:

“My Script List will substantially reduce the administrative burden associated with managing and dispensing prescriptions. This is extremely important for pharmacies that are supporting patients with multiple prescriptions and chronic health conditions. It means that pharmacists can therefore spend time where they need to – supporting the health care needs of their patients.”

My Script List was created in partnership between Australia’s two prescription exchange services - eRx Script Exchange and MediSecure - and will be available to all pharmacies across Australia as other dispensing vendors integrate to the MySL. Patients can contact their pharmacist or GP to activate their My Script List.

In the coming month Fred is also set to launch WhatsApp access for patients who have a My Script List. This will increase flexibility in how they order and manage prescriptions from their local pharmacy. Fred is also working with several medication management apps (including MedAdvisor, Medmate and myPharmacyLink) to allow patients to be able to access and view their My Script List.

For further information:

Information and resources on electronic prescriptions for patients and healthcare providers are available on the Australian Digital Health Agency website.

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  • “eRx allows my practitioners to send prescriptions electronically directly to the patient, so they instantly have their prescription. It saves admin time faxing and posting, and allows us more time to focus on helping our patients.”
    – Char MacDonald - Abermain Surgery and NSW/ACT AAPM Committee Member
  • “We love using eRx. It’s great when those barcodes come through, scanning them makes dispensing so much easier. eRx improves patient safety by reducing transcription errors which is important to us.”
    – Alex Keipert - Pharmacy Owner - Mudgee NSW
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    – Dr Mario Fernando - Principal GP at Lima Medical Pty Ltd, Bendigo VIC
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    – Glenna Hinschen - Proserpine Pharmacy

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