I have lost my electronic prescription token
eRx is a secure platform subject to privacy, script details can only be accessed by your doctor and pharmacist via their clinical software. You can contact your local pharmacy who, with your consent can set up your MySL digital script list and dispense any current prescriptions available. Once signed up to MySL, you may be able to order or manage your electronic scripts using WhatsApp or another application the pharmacy may recommend.
I do not know which pharmacy I submitted my prescription to
You can contact your local pharmacy who, with your consent can set up and access your MySL digital script list to see a list of your prescriptions available to dispense, or which have already been dispensed. eRx is unable to access any encrypted script details.
The pharmacy cannot access my electronic prescription
If there is an issue with your script please contact the doctor or pharmacy who sent the script token to you. Electronic scripts are issued by a doctor or pharmacy via their clinical software, eRx transmits this encrypted information securely and cannot access it.
My prescription does not appear on my active script list
Medication Knowledge Pty Ltd is a joint venture between eRx Script Exchange and MediSecure. It will provide a single means of securely delivering prescription and dispense data to the Victorian SafeScript real time prescription monitoring system.