Please note that we are currently experiencing an influx of registrations and are working to get you connected as soon as possible.
If you have already registered and would like a progress update on your activation please contact your software vendor.
I have lost my electronic prescription token
eRx is a secure platform subject to privacy, script details can only be accessed by your doctor and pharmacist via their clinical software. You can contact your local pharmacy who, with your consent can set up your MySL digital script list and dispense any current prescriptions available. Once signed up to MySL, you may be able to order or manage your electronic scripts using WhatsApp or another application the pharmacy may recommend.If you accidentally deleted the SMS or email with your electronic prescription token, you can ask for it to be resent. For original prescriptions, contact the prescriber. For repeats, contact the pharmacy that issued the repeat.
I do not know which pharmacy I submitted my prescription to
You can contact your local pharmacy who, with your consent can set up and access your MySL digital script list to see a list of your prescriptions available to dispense. eRx is unable to access any encrypted script details.
The pharmacy cannot access my electronic prescription
If there is an issue with your script please contact the doctor or pharmacy who sent the script token to you. Electronic scripts are issued by a doctor or pharmacy via their clinical software, eRx transmits this encrypted information securely and cannot access it.
My prescription does not appear on my active script list
Fred IT Group (owner of eRx Script Exchange) was appointed by the Victorian Department of Human Services in November 2017 to develop the state’s first real time prescription monitoring system, called SafeScript.
SafeScript launched in the Western Victorian PHN in October 2018 as part of a phased rollout across Victoria. The platform will utilise real time prescription data captured via the electronic transfer of prescriptions through Medication Knowledge Pty Ltd to monitor high risk medications including schedule 8 and codeine.
In 2016, 372 Victorians died from prescription medication overdose. SafeScript will enable health professionals to deal with this growing problem by providing them with an accurate and up to date picture of a patients prescribed and dispensed medication history. This clinical data will help pharmacists and GPs to identify and support patients who are at risk.
Visit the Health Victoria website for further details on the SafeScript RTPM system.
Medication Knowledge Pty Ltd is a joint venture between eRx Script Exchange and MediSecure. It will provide a single means of securely delivering prescription and dispense data to the Victorian SafeScript real time prescription monitoring system.