IMPORTANT UPDATE

Please note that we are currently experiencing an influx of registrations and are working to get you connected as soon as possible.
If you have already registered and would like a progress update on your activation please contact your software vendor.

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Service Performance Status

Welcome to eRx Software System Status – We continuously monitor for outages and performance issues. Should there be any interruptions in service, we’ll provide status updates here.

Status last updated:

28th November 2023, 10:15pm

eRx Script Exchange

Service Operational
100%

The eRx Script Exchange service is currently operational

Third Party Systems

Service Operational
50%
eRx will be making changes to the SMS delivery service at 9pm AEDT on Tue 5th Dec. During the time of deployment there may be a delay of a few minutes in receiving an SMS. 

1) Please be advised that from Thursday 16th November 2023, if you are a prescriber not connected with eRx for Electronic Prescribing, you will be unable to generate electronic prescriptions. You will still be able to print paper prescriptions. Affected prescribers will need to immediately register for eRx using the 'Register NOW' button above and then contact your prescribing vendor  regarding activation.

Please note, due to the current increased volume of registrations there will be some delay in processing new eRx registrations and you may need to revert to paper prescriptions in the interim.

2) Additionally, eRx has become aware of an issue where a prescribing system is not correctly recording patient consent for their ePrescriptions for sending to the Active Script List. This is resulting in ePrescription items missing from patient's Active Script Lists. This is not an issue with the eRx Prescription Delivery Service. The impacted prescribing system is working to resolve the issue in the coming weeks.

Watch ePrescriptions in action

What our customers think

  • “eRx allows my practitioners to send prescriptions electronically directly to the patient, so they instantly have their prescription. It saves admin time faxing and posting, and allows us more time to focus on helping our patients.”
    – Char MacDonald - Abermain Surgery and NSW/ACT AAPM Committee Member
  • “We love using eRx. It’s great when those barcodes come through, scanning them makes dispensing so much easier. eRx improves patient safety by reducing transcription errors which is important to us.”
    – Alex Keipert - Pharmacy Owner - Mudgee NSW
  • “I commend eRx and ePrescriptions, as it has reduced my workload of printing a minimum of over 100 scripts every week, in addition to having to sign each script twice and having to handwrite the details of the S8 scripts. Also the Real Time Prescription Monitoring (RTPM) has helped in checking the status with restricted scripts.”
    – Dr Mario Fernando - Principal GP at Lima Medical Pty Ltd, Bendigo VIC
  • “Just a note to tell you how happy I am with eRx and ePrescriptions. When I scan prescriptions all the information is immediately there and it saves so much time. Also, ctg scripts are caught, (which often get missed as I notice from repeats we get from other pharmacies), which allows us to provide a more efficient service to our customers.”
    – Glenna Hinschen - Proserpine Pharmacy

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