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My Script List reaches one million and provides a lifeline during floods

Australia’s first digital script list has been vital in helping the rural New South Wales community of Forbes continue to provide potentially life-saving medication to dozens of patients cut off by flood waters throughout November and December.

Regional patients and patients with high medication needs have led take-up of the digital script list, called My Script List, which has today hit the milestone of one million scripts since its launch in April. In the eight months since launch, it has demonstrated its value in helping to avoid medication disruptions that would otherwise occur as a result of events such as floods, isolation due to COVID or travelling.

One of two pharmacies servicing the community and surrounding areas, Life Pharmacy is consistently one of the highest users of My Script List, nationally and in New South Wales. According to Jack Buckley, lead pharmacist, owner and manager, having a high number of patients registered with the digital script list was invaluable in allowing Life Pharmacy to get medications to patients who were isolated by floods.

“Many of our patients were cut off from town and isolated by the severe flooding in November. Without My Script List and electronic scripts, they would not have been able to access their medications. Instead, patients could use telehealth consults to obtain an electronic script, which we could immediately view and dispense via My Script List. We delivered patient medications to SES workers, who ferried medications to patients across flood waters."

“Being in a rural area, My Script List has really helped our patients and our pharmacy in finding new ways to prevent disruptions to medication supply. With My Script List, the patient and pharmacy both have immediate access to the electronic script, so there is no faxing, emailing or trying to find where it has gone.
This makes it really easy for patients and for us, whether dealing with periods such as Covid, the current floods, or when they are on holiday.”

According to Paul Naismith, pharmacist and CEO of Fred IT, the digital list was vital in supporting the community to be able to avert otherwise potentially life-threatening disruptions in medication.

“My Script List is the final and vital link that connects patients and health professionals electronically and in real-time nationally. Prior to the introduction of the first active script list in April, such a rapid community response involving GPs, pharmacies and SES workers to get medication to patients isolated by flood
waters would not have been possible. The ability to view a real-time digital list of a patient’s current scripts and repeats means that pharmacists and health professionals and community organisations are able to respond quickly and inventively in supporting communities with life-saving care.”

In addition to providing greater flexibility and speed of response, Life Pharmacy has also seen significant improvements in dispensing efficiency.

According to Jack Buckley,

“The big impact for our pharmacy is that it streamlines dispensary workflow and increases workflow efficiency by as much as 30%. Once we saw its efficiency, our motto was to try to sign up every patient who came in with an electronic script.”

This streamlining occurs as a result of the fact that My Script List consolidates all of a patient’s active prescriptions in one list, regardless of whether the patient uses tokens, paper prescriptions, or a combination. Pharmacies can see and dispense directly from the digital list.

Regionally based pharmacies represent 65% of the top 20 users of My Script List and higher usage in both Victoria and New South Wales. Across Australia, My Script List users have an average of 9.2 scripts each, suggesting that My Script List is helpful for patients with more complex health issues requiring multiple
medications.

My Script List is a Department of Health conformant Active Script List (ASL) created by Australia’s two prescription exchange services, eRx Script Exchange and MediSecure. It is available to all pharmacies across Australia with integrated dispensing software.

Pharmacists can assist patients to register for the free My Script List service, and request access to view and dispense from a patient’s list.

For further information:

Information and resources on electronic prescriptions for patients and healthcare providers are available on the Australian Digital Health Agency website.

Australia’s first digital script list has been vital in helping the rural New South Wales community of Forbes continue to provide potentially life-saving medication to dozens of patients cut off by flood waters throughout November and December.

Regional patients and patients with high medication needs have led take-up of the digital script list, called My Script List, which has today hit the milestone of one million scripts since its launch in April. In the eight months since launch, it has demonstrated its value in helping to avoid medication disruptions that would otherwise occur as a result of events such as floods, isolation due to COVID or travelling.

One of two pharmacies servicing the community and surrounding areas, Life Pharmacy is consistently one of the highest users of My Script List, nationally and in New South Wales. According to Jack Buckley, lead pharmacist, owner and manager, having a high number of patients registered with the digital script list was invaluable in allowing Life Pharmacy to get medications to patients who were isolated by floods.

“Many of our patients were cut off from town and isolated by the severe flooding in November. Without My Script List and electronic scripts, they would not have been able to access their medications. Instead, patients could use telehealth consults to obtain an electronic script, which we could immediately view and dispense via My Script List. We delivered patient medications to SES workers, who ferried medications to patients across flood waters."

“Being in a rural area, My Script List has really helped our patients and our pharmacy in finding new ways to prevent disruptions to medication supply. With My Script List, the patient and pharmacy both have immediate access to the electronic script, so there is no faxing, emailing or trying to find where it has gone.
This makes it really easy for patients and for us, whether dealing with periods such as Covid, the current floods, or when they are on holiday.”

According to Paul Naismith, pharmacist and CEO of Fred IT, the digital list was vital in supporting the community to be able to avert otherwise potentially life-threatening disruptions in medication.

“My Script List is the final and vital link that connects patients and health professionals electronically and in real-time nationally. Prior to the introduction of the first active script list in April, such a rapid community response involving GPs, pharmacies and SES workers to get medication to patients isolated by flood
waters would not have been possible. The ability to view a real-time digital list of a patient’s current scripts and repeats means that pharmacists and health professionals and community organisations are able to respond quickly and inventively in supporting communities with life-saving care.”

In addition to providing greater flexibility and speed of response, Life Pharmacy has also seen significant improvements in dispensing efficiency.

According to Jack Buckley,

“The big impact for our pharmacy is that it streamlines dispensary workflow and increases workflow efficiency by as much as 30%. Once we saw its efficiency, our motto was to try to sign up every patient who came in with an electronic script.”

This streamlining occurs as a result of the fact that My Script List consolidates all of a patient’s active prescriptions in one list, regardless of whether the patient uses tokens, paper prescriptions, or a combination. Pharmacies can see and dispense directly from the digital list.

Regionally based pharmacies represent 65% of the top 20 users of My Script List and higher usage in both Victoria and New South Wales. Across Australia, My Script List users have an average of 9.2 scripts each, suggesting that My Script List is helpful for patients with more complex health issues requiring multiple
medications.

My Script List is a Department of Health conformant Active Script List (ASL) created by Australia’s two prescription exchange services, eRx Script Exchange and MediSecure. It is available to all pharmacies across Australia with integrated dispensing software.

Pharmacists can assist patients to register for the free My Script List service, and request access to view and dispense from a patient’s list.

For further information:

Information and resources on electronic prescriptions for patients and healthcare providers are available on the Australian Digital Health Agency website.

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Testimonials

  • "Just a note to tell you how happy I am with eScripts and the Winifred program. When I scan eScripts all the information is immediately there and it saves so much time. Also, ctg scripts are caught, (which often get missed as I notice from repeats we get from other pharmacies), which allows us to provide a more efficient service to our customers."

    Glenna Hinschen – Proserpine Pharmacy
  • "We love using eRx. It’s great when those barcodes come through, scanning them makes dispensing so much easier. eRx improves patient safety by reducing transcription errors which is important to us."

    Alex Keipert Pharmacy Owner – Mudgee NSWMudgee NSW
  • "If every script has an eRx bar code (and believe me the system works) then everyone wins. Biggest of all is patient safety. Go and work in a country area where every town in a district has got on board (Doctors and pharmacies) and see what a difference it makes. I can dispense 200 scripts and only have to manually type 20 scripts in certain areas. Bliss! Doctors can trace adherence too!"

    – David Hawoth – Pharmacy Locum
  • “Got my GPs sorted ages ago and life is good. Yes, I know, these things are easier in the bush (think about that). Even better is the number of outside repeats that are now coming through with eRx barcodes. Had 2 tourist coaches in just last week at about 15 minutes to closing time with 9 patients presenting 34 outside repeats for dispensing. About 80% were eRx barcoded and ALL scanned perfectly and we breezed through at our own pace WITHOUT a hitch and WITH 110% customer service/ counselling, etc. Everyone got the undivided attention of a pharmacist and everyone was happy, and we rang off the tills at 3 minutes past. One big lovefest – bloody brilliant!
    eRx is NOT a ‘nice to have’: it’s a productivity/ Quality Care/ commercial ‘must have’. IMO if you’re not doing eRx you’re deliberately intent on commercial ruin and have no-one to blame but yourself and, if you’ve deliberately turned it off, you dead set need your head read. Honestly folks: in the short run this will save your life and your marriage and in the long run it’s as big a technological change as computerised dispensing. Get with it. Or die.”
    – David Hawoth – Pharmacy Locum

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