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Fred IT Group will launch prescription ordering via popular messaging service WhatsApp at this year’s APP Conference to be held between 20 and 23 May.

WhatsApp is one of Australia’s most popular messenger apps, and home to the Australian Government’s official Covid-19 channel. The launch of prescription ordering via WhatsApp means that it will be even easier for patients to view and manage their electronic prescriptions. Patients will also now have the flexibility to order their electronic prescriptions via WhatsApp, SMS or email.

Patients will also be able to use WhatsApp to quickly and easily access their My Script List to message their pharmacy to arrange for a prescription to be dispensed. My Script List is Australia’s first active script list, launched in Tasmania in April 2021, and now available to all states and territories. It provides GPs, patients and pharmacies with visibility of all of a patient’s current prescriptions and repeats in one digital list for the first time. The new script list complements the existing methods of the paper script and digital token – the digitised script sent by the doctor to a patient’s email or phone – which was introduced in May 2020.

According to pharmacist and CEO of Fred IT Group, Paul Naismith,

"The addition of WhatsApp ordering makes it significantly easier for patients to manage their medications, and means that a significant number of patients now have the flexibility to choose between using SMS, email or WhatsApp to order their prescriptions. We know that more and more, consumers are favouring one app that they can use for many interactions. As the most widely used chat app in Australia, this means that the WhatsApp options for script ordering will be available to the most people possible"

In 2020, Fred won an Australian Digital Health Agency (ADHA) Innovation Challenge for its work on developing WhatsApp as a way to enable Australians to easily access their prescriptions electronically.

WhatsApp prescription ordering uses a WhatsApp chatbot and includes end-to-end encryption. Pharmacies using Fred dispensing software have access to WhatsApp prescription ordering. This is available via MedView Patient Connect, which is part of MedView Flow.

Prescription ordering with WhatsApp is being launched at the APP Conference on the Gold Coast (May 20-23). Please visit the MedView & eRx Script Exchange stands (127 and 128) to see it for yourself.

Beyond the paper | ePrescriptions

MedView Flow is a new workflow tool to help pharmacies manage the dispensing changes which will occur with the introduction of electronic prescribing in Australia in 2020.

Electronic prescribing means that patients will be able to present their prescription electronically using a mobile phone, email message, or other pharmacy app, in addition to the traditional paper script.

MedView Flow addresses this problem by bringing paper-based and electronic scripts into the one electronic workflow (or queue). It has been developed to ensure that all Australian pharmacies can embrace electronic prescribing whilst continuing to provide efficient and safe care, regardless of whether patients present their script electronically or via paper.

According to pharmacist and CEO of Fred IT Group, Paul Naismith,

"Fred has invested heavily in the development of MedView Flow to support Australian pharmacy’s transition to a contemporary, digital healthcare environment. We want to ensure that all Australian pharmacies can be on the front foot with this change, both meeting the Australian government’s expectation that pharmacies are ready and offering their patients the convenience digital scripts deliver.

“Fred strongly supports Australia’s move to electronic prescribing, which brings real flexibility for pharmacy patients to decide how they want to present their scripts. In the current climate where health efforts are focused on slowing the spread of COVID-19, we expect that the flexibility of being able to present scripts electronically will be an important support to pharmacies and customers.”

“Electronic prescribing extends safety measures such as the electronic transfer of prescriptions that help reduce potential medication errors and contribute to better sharing of real-time information between healthcare professionals. Ultimately it will also significantly reduce the paperwork that health professionals deal with.”

Leading Australian pharmacy groups Priceline, Amcal, Guardian, Discount Drug Stores, Advantage and Ventura Health have committed to introducing MedView Flow so that their member pharmacies can provide patients with choice in their prescription management.

MedView Flow is a cloud-based workflow tool which can be used with any dispensing software. It will be made available FREE of charge (for up to 5 devices) so that all Australian pharmacies, including independent pharmacies, can be ready when their first patients present with a fully electronic script.

To find out more or to register, please visit medview.com.au/flow

Fred IT Group (owner of eRx Script Exchange) has been appointed to develop a real-time prescription monitoring system called SafeScript by the Victorian Department of Human Services, to help prevent prescription medication misuse and to save lives.

Last year, 372 Victorians died as a result of the overdose of prescription medicines. SafeScript will help health professionals deal with this growing problem by providing them with an accurate and up to date picture of patient prescriptions. This clinical data will help pharmacists and GPs to identify and support patients who are at risk.

According to Paul Naismith, pharmacist and CEO of Fred IT Group,

As pharmacists and health professionals, we see how many people in the community are negatively affected by the misuse of prescription medicine. As a company, we are extremely grateful to have the opportunity to work with the Victorian Government on reducing the devastating impact of medications misuse. 

... I am proud that with SafeScript we are able to build on that backbone in a way that will make a real difference to the community.  

SafeScript will be rolled out in Victoria in 2018. It will utilise real-time prescription data captured via the electronic transfer of prescriptions through eRx Script Exchange and MediSecure to monitor Schedule 8 medications and other high-risk medications.

According to Telstra Health Managing Director Mary Foley,

Telstra Health welcomes the opportunity to play a role in this significant Victorian Government initiative that has real potential to save lives. Through our partnership with Fred IT Group’s eRx Script Exchange and in conjunction with MediSecure, we will provide a vital clinical alerting tool and capability to enable doctors and pharmacists to identify and support patients with potential dependency issues with prescription medications.  

Click here to view the Fred IT Group media release.
Read the Victorian Government Media Release: Saving lives: getting SafeScript done in Victoria


What is real time prescription monitoring (RTPM)?


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What our customers think

  • “eRx allows my practitioners to send prescriptions electronically directly to the patient, so they instantly have their prescription. It saves admin time faxing and posting, and allows us more time to focus on helping our patients.”
    – Char MacDonald - Abermain Surgery and NSW/ACT AAPM Committee Member
  • “We love using eRx. It’s great when those barcodes come through, scanning them makes dispensing so much easier. eRx improves patient safety by reducing transcription errors which is important to us.”
    – Alex Keipert - Pharmacy Owner - Mudgee NSW
  • “I commend eRx and ePrescriptions, as it has reduced my workload of printing a minimum of over 100 scripts every week, in addition to having to sign each script twice and having to handwrite the details of the S8 scripts. Also the Real Time Prescription Monitoring (RTPM) has helped in checking the status with restricted scripts.”
    – Dr Mario Fernando - Principal GP at Lima Medical Pty Ltd, Bendigo VIC
  • “Just a note to tell you how happy I am with eRx and ePrescriptions. When I scan prescriptions all the information is immediately there and it saves so much time. Also, ctg scripts are caught, (which often get missed as I notice from repeats we get from other pharmacies), which allows us to provide a more efficient service to our customers.”
    – Glenna Hinschen - Proserpine Pharmacy

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