WhatsApp is one of Australia’s most popular messenger apps, and home to the Australian Government’s official Covid-19 channel. The launch of prescription ordering via WhatsApp means that it will be even easier for patients to view and manage their electronic prescriptions. Patients will also now have the flexibility to order their electronic prescriptions via WhatsApp, SMS or email.
Patients will also be able to use WhatsApp to quickly and easily access their My Script List to message their pharmacy to arrange for a prescription to be dispensed. My Script List is Australia’s first active script list, launched in Tasmania in April 2021, and now available to all states and territories. It provides GPs, patients and pharmacies with visibility of all of a patient’s current prescriptions and repeats in one digital list for the first time. The new script list complements the existing methods of the paper script and digital token – the digitised script sent by the doctor to a patient’s email or phone – which was introduced in May 2020.
According to pharmacist and CEO of Fred IT Group, Paul Naismith,
"The addition of WhatsApp ordering makes it significantly easier for patients to manage their medications, and means that a significant number of patients now have the flexibility to choose between using SMS, email or WhatsApp to order their prescriptions. We know that more and more, consumers are favouring one app that they can use for many interactions. As the most widely used chat app in Australia, this means that the WhatsApp options for script ordering will be available to the most people possible"
In 2020, Fred won an Australian Digital Health Agency (ADHA) Innovation Challenge for its work on developing WhatsApp as a way to enable Australians to easily access their prescriptions electronically.
WhatsApp prescription ordering uses a WhatsApp chatbot and includes end-to-end encryption. Pharmacies using Fred dispensing software have access to WhatsApp prescription ordering. This is available via MedView Patient Connect, which is part of MedView Flow.